Terms & Conditions

• These Terms & Conditions apply to all visitors, users, and customers of wellashop.pk.
• Wella Pakistan reserves the right to update, modify, or change these terms at any time without prior notice.
• By creating an account or placing an order, you confirm that you have read,
  understood, and accepted these Terms & Conditions.
• Use of this site is also governed by our Privacy Policy, Refund Policy, and Shipment Policy.

• We sell genuine Wella-branded hair care and hair color products, including but not limited to Koleston Intense, Koleston Naturals, Koleston Supreme Kit, Koleston Singles, Wella Soft Color Kit, Koleston Root Touch-Up Spray, Welloxon developer/oxidant products, and Wellaflex styling products (Women's and Men's ranges).
• We make reasonable efforts to ensure that product descriptions, shade names/numbers,images, prices, and other information displayed on wellashop.pk are accurate. Actual hair color results may vary depending on your natural hair color, hair condition, texture, and application technique.
• Product images (including shade swatches) may vary slightly in appearance depending on your device screen or display settings.
• Product availability, including specific shades or SKUs, is subject to change without notice. Items marked "Sold Out" are temporarily unavailable.
• Wella Pakistan reserves the right to discontinue, limit the quantity of, or
  restrict sale of any product or shade listed on the website.
• Hair color and chemical hair products should be used strictly according to the instructions on the packaging, including performing an allergy/patch test before use. Wella Pakistan is not responsible for misuse or failure to
  follow product instructions.

• All product prices on wellashop.pk are displayed in Pakistani Rupees (PKR) unless stated otherwise.
• Price may be changed at any time without prior notice and do not affect orders already confirmed.
• Applicable delivery or other charges will be added to the order total at checkout.
• Payment is accepted through the methods made available at checkout (e.g., cash on delivery, online payment, or other methods listed on the site).
• Customers are responsible for providing accurate payment, billing, and order information.

• Customers may create an account on wellashop.pk to place orders, track order history, and manage a wishlist.
• You are responsible for maintaining the confidentiality of your account login credentials and for all activity under your account.
• Wella Pakistan reserves the right to suspend or terminate accounts suspected of fraudulent, abusive, or unlawful activity.

• Placing an order on wellashop.pk constitutes an offer to purchase the selected products, which is subject to acceptance by Wella Pakistan.
• Wella Pakistan reserves the right to accept, reject, or cancel an order for reasons including but not limited to product/shade unavailability, pricing or listing errors, incomplete or inaccurate information, or suspected fraudulent activity.
• We may contact you by phone, WhatsApp, SMS, or email (using the details provided at checkout) to confirm or verify your order before dispatch.

• Orders are normally processed within 1–3 business days.
• Delivery within Pakistan generally takes 3–7 business days after dispatch, depending on your location.
• Delivery times may vary due to courier delays, weather, public holidays, or other circumstances beyond our control. For full details, see our Shipment Policy.
• Customers are responsible for providing a complete, accurate delivery address and a reachable contact number. Wella Pakistan is not responsible for delays or non-delivery caused by incorrect or incomplete address/contact details.

• Wella Pakistan follows a No Return & Exchange Policy.
• Once an order has been successfully delivered, products cannot normally be returned or exchanged due to change of mind, incorrect shade selection, or any other personal preference this includes hair color, developers, and styling products, which are opened use/cosmetic items.
• Exceptions may apply only where the wrong, damaged, or defective product was supplied by Wella Pakistan, subject to verification as described in Section 9.

• Wella Pakistan generally does not provide refunds for successfully delivered orders.
• A refund may only be considered in exceptional circumstances, including where:

1. The wrong product or shade was sent in error;
2. The product was received damaged or defective;
3. Wella Pakistan cancels an order due to product/shade unavailability or an issue on our side.

• Approved refunds will be processed according to the original payment method and our Refund Policy.

• If you receive a damaged, defective, or incorrect product, you must contact us within 24 hours of delivery at customercare@wellashop.pk
• We may request photographs or videos of the product, shade box, and outer packaging to verify the issue.
• Wella Pakistan will determine, at its discretion, whether a replacement or refund is applicable.

• Customers may request cancellation before an order is dispatched, by contacting us at customercare@wellashop.pk
• Cancellation requests are subject to confirmation by Wella Pakistan.
• Once an order has been dispatched, cancellation may no longer be possible.

By using wellashop.pk, you agree not to:

• Use the website for any unlawful purpose;
• Attempt to gain unauthorized access to our website, accounts, or systems;
• Copy, reproduce, or distribute website content (including product photos, shade charts, and descriptions) without permission;
• Submit false, misleading, or fraudulent order or account information;
• Interfere with the operation, security, or checkout process of the website.

All content on wellashop.pk including text, product photography, shade charts,
logos, graphics, and site design is owned by or used under license by Wella
Pakistan and/or Wella and may not be copied, reproduced, modified, or
distributed without prior written permission

Wella Pakistan makes reasonable efforts to provide accurate product information and reliable service. However, we are not responsible for delays, interruptions, or losses caused by circumstances beyond our reasonable control, including courier delays, natural events, website/technical issues, or third-party service providers. We are also not responsible for allergic reactions or adverse results from misuse of hair color or chemical products contrary to the instructions provided on the packaging.

Your use of wellashop.pk is also governed by our Privacy Policy, which
explains how we collect, use, and protect your personal and order information.

For questions about these Terms & Conditions, your order, or any of our
policies, please contact us:

• Email: customercare@wellashop.pk
• Location: Karachi, Pakistan
• Website: wellashop.pk

Wella Pakistan reserves the right to modify these Terms & Conditions at any time.
Updated terms will be posted on this page (wellashop.pk/pages/terms-and-conditions), and continued use of the website after
changes are posted constitutes acceptance of the updated terms.