Refund policy

At Wella Pakistan, we aim to provide our customers with quality products and a smooth shopping experience. Please review our refund terms carefully before placing an order.

No Return & Exchange Policy

All products purchased from Wella Pakistan are non-returnable and non-exchangeable once the order has been delivered.

Refunds

As a general policy, Wella Pakistan does not offer refunds for products that have been successfully delivered.

Refunds will only be considered in exceptional circumstances, such as:

The wrong product was sent by Wella Pakistan.

The product was damaged or defective when received.

The order was cancelled by Wella Pakistan due to product unavailability or another issue on our side.

Damaged or Incorrect Order

If you receive a damaged, defective, or incorrect product, please contact us within 24 hours of delivery.

You may be required to provide:

Your Order Number

Photographs or video of the received product

Photographs of the packaging, where applicable

A brief description of the issue

Our team will review the request and determine whether a replacement or refund is applicable.

Refund Processing

If a refund is approved, the refund method and processing time will depend on the original payment method and applicable payment provider.

For Cash on Delivery orders, any approved refund will be handled through a payment method agreed upon with the customer.

Non-Refundable Situations

Refunds will generally not be provided for

Change of mind

Incorrect product selection

Products that have been opened or used

Products damaged after delivery due to customer handling

Failure to provide an accurate delivery address or contact number

Delays caused by the customer or courier after successful dispatch

Order Cancellation

Orders may only be cancelled before they are dispatched, subject to confirmation by Wella Pakistan. Once an order has been dispatched, cancellation may no longer be possible